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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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December 29th 2021
Tips on Communication when Wearing a Face Covering or Mask
Face masks, whilst uncomfortable for some, can also limit the way in which we communicate. In today’s blog entry, we share our insights into how to communicate better when wearing a face covering.READ MORE -
December 8th 2021
Lessons from 2021
2021 has been an interesting year for nearly all of us across the world. Following a year of lockdowns, coronavirus and a different way of life - 2021 seemed to promise a much needed return…READ MORE -
December 3rd 2021
Consumer Rights at Christmas
With Christmas and the season of gift giving nearly upon us, we look at what are our consumer rights in regard to opticians as we focus on the important distinction within consumer rights law, that…READ MORE -
November 2nd 2021
What Can Mediation Achieve for You?
Is mediation right for you? In our blog post we explore the remit of the OCCS and what to consider when deciding whether to engage with the OCCS and our mediation service.READ MORE -
November 1st 2021
The Importance of Regular Sight Tests for Children
Monday 8 November 2021 heralds the start of Children’s Book Week which encourages a love of reading from a young age. BookTrust, which leads the campaign, is the UK’s largest children’s reading charity and is…READ MORE -
October 4th 2021
What Does an OCCS CET Session Look Like?
At the OCCS, in addition to assisting both optical professionals and the general public with mediation, we also offer further training to optical professionals through our extensive Continual Educational Training programmes.READ MORE -
September 7th 2021
Not Just Refunds…
The OCCS deals with a range of complaints that cover a wide spectrum of subjects. Often, the resolution between practice and client focuses on greater communication and understanding more so than a refund or financial…READ MORE -
September 7th 2021
National Eye Health Week 2021
Taking place between 21-25 September, National Eye Health Week is an annual event which seeks to promote the importance of good eye health and the need for regular eye tests for all.READ MORE -
August 3rd 2021
What is the OCCS’ Mediation Process?
As part of our new series of blogs, we offer insights and detail our procedures and processes when engaging in mediation with the OCCS.READ MORE -
August 3rd 2021
Masks and COVID-19 Measures After 19 July
On 19 July, England witnessed the easing of many restrictions that have been in place across the United Kingdom for over a year that have impacted many areas of all our lives.READ MORE -
July 19th 2021
Mindfulness
It comes as no surprise that the last 18 months have been extremely difficult. Across the world we have had to adapt to a new way of living because of the coronavirus pandemic which has…READ MORE -
June 24th 2021
Face Coverings and Visiting Your Optician
As the United Kingdom begins to move out of lockdown and businesses once again welcome people through their doors, we examine what our new normal is.READ MORE