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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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February 3rd 2020
CET and the OCCS
At the OCCS, in addition to assisting both optical professionals and the general public with mediation, we also offer further training to optical professionals through our extensive Continual Educational Training programmes.READ MORE -
February 3rd 2020
What to Expect When You Contact the OCCS
Contacting the OCCS in regards to a complaint has never been more easy or accessible. From our social media channels to email and a dedicated online complaint form, contacting our teams and raising a complaint…READ MORE -
February 3rd 2020
Why Mediation is More Important than Ever
Last year seems all but a distant memory as 2020 continues at a rapid pace, so in our latest blog we look to this year as the year where mediation may well be more important…READ MORE -
January 21st 2020
The OCCS at 100% Optical
Taking place at London’s ExCel Centre from 25th-27th of January, 100% Optical is the largest optical event in the UK.READ MORE -
January 2nd 2020
Insolvency of Opticians
Recently, we have seen a rise in enquiries relating to the insolvency of opticians. In order to best assist such enquiries, and due to the multitude of factors involved, we have created a useful guide…READ MORE -
November 25th 2019
Positive Feedback
At the Optical Consumer Complaints Service (OCCS), we strongly believe in mediation as a way to not only engage both parties involved within a dispute but to also achieve an outcome that is both favourable…READ MORE -
November 25th 2019
Why Does Mediation Matter?
As we approach the end of another successful year for the Optical Consumer Complaints Service, we would like to use the opportunity in today’s blog post to highlight the importance of mediation, its benefits and…READ MORE -
November 25th 2019
What is ADR?
A recent article in the Law Gazette by Tony Guise title ‘ADR - The Time Has Come’ discusses how ADR will become a central component within civil litigation in England and Wales.READ MORE -
November 12th 2019
New Business Standards Website Launched by the GOC
As part of our commitment to assist practices in upholding high standards that helps clients to receive the best service, this week’s news item relates to the GOC’s announcement last month (October) of the launch…READ MORE -
November 12th 2019
When to Override the Confidentiality of Unsafe Drivers
Confidentiality and trust are often seen as two of the fundamental requirements within the practice patient relationship. The sensitive subject has, once again, entered the spotlight following the GOC consulting on new draft guidance around…READ MORE -
November 12th 2019
GOC Launches New Expert Advisory Groups
The 21st October witnessed the the General Optical Council (GOC) announce the establishment of two new Expert Advisory Groups (EAGs). The specialist groups have been created to advise on the education and training of optometrists…READ MORE -
October 3rd 2019
The Pros of Peer Discussion
Throughout the month of October we have created a series of informative blogs based on our Continual Education Training (CET) courses.READ MORE