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Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
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March 25th 2019
Love Your Lenses Week 2019
The 23-30 of March 2019 witnesses ‘Love Your Lenses’ week in conjunction with the GOC and industry partners, manufacturers and opticians around the UK.READ MORE -
February 19th 2019
How to Become a Mediator in Practice
At the OCCS we offer advice that assists practices in responding and mediating complaints they may receive.READ MORE -
January 25th 2019
OCCS Article in Optometry Today
Optical Consumer Complaints Service (OCCS) consultant, Richard Edwards, highlighted that many practitioners have unrealistic perceptions about what behaviour will result in regulatory sanction during his presentation at 100% Optical (12–14 January, ExCeL London).READ MORE -
November 21st 2018
Eye Tests at Home
On 9th November Head of the OCCS Jennie Jones appeared on the consumer advice programme You & Yours on BBC Radio 4. In the interview Jennie offered advice on having eye tests and spectacles supplied…READ MORE -
July 10th 2018
Why Choose Mediation?
Are you unable to resolve a dispute and considering taking the case to court?READ MORE -
April 29th 2018
OCCS continues to have a positive impact for practices and patients
The 2017-18 OCCS year has just concluded and initial data confirms what we knew, it has been another busy and productive year.READ MORE -
November 20th 2017
Road Safety Week: Don’t Swerve a Sight Test
The Optical Consumer Complaints Service (OCCS) is supporting the campaign for regular compulsory vision checks for drivers, as Road Safety Week 2017 (20-16 November) gets underway.READ MORE -
October 13th 2017
OCCS Articles in Optometry Today
Optical Consumer Complaints Society head, Jennie Jones, shares her customer service insight with OTREAD MORE -
July 5th 2017
OCCS in the Press - Optician Online
The OCCS is mentioned in Optician Online regarding the rare occasions when trust breaks down between patient and clinician or provider.READ MORE -
September 14th 2016
OCCS to Host Which? Members Call In Sessions
On Thursday 15th September, Jennie Jones and Richard Edwards of the OCCS have been invited by Which? to answer member queries in a day long phone in session. Which? members are able to call with…READ MORE -
April 3rd 2016
Come Along to Meet the OCCS at Optrafair 2016
The OCCS team are looking forward to meeting with practitioners and stakeholders at this year's Optrafair in Birmingham.READ MORE -
April 1st 2016
New Complaints Handling Practice Standards for Opticians
The new Practice Standards for Optometrists, Dispensing Opticians and students come into effect today (1 April 2016). For the first time, the standards specifically refer to complaints handling and set out what is expected of…READ MORE