MENU
News
Stay up to date with our latest news
Moving Out of Lockdown: What to Expect
As the British government announces its path out of lockdown it is important to understand what to expect when visiting your optician.
READ MORE
-
February 2nd 2016
100% Optical @ Excel - Consumer Complaint Questions Answered
The OCCS Team will be at this year's 100% Optical and we would like to extend an invitation to come and say hello!READ MORE -
September 25th 2015
National Eye Health Week
As national Eye Health Week draws to an end, the OCCS would like to congratulate all involved in raising awareness of the importance of eye health and checks.READ MORE -
September 21st 2015
OCCS Appoints Two New Resolution Managers
The Optical Consumer Complaints Service (OCCS) is pleased to announce the appointment of two new Resolution Managers to the team, Sue Clark and Dawn Slocombe. The OCCS mediates all consumer complaints raised by members of…READ MORE -
June 14th 2015
Why Don't Patients Complain?
The OCCS mediate consumer complaints relating to optical healthcare provided in the private sector. Optical healthcare is one area of healthcare where NHS and private healthcare are provided side by side and often simultaneously.READ MORE -
May 26th 2015
Richard Edwards Review New OCCS Service
Like most people I was at best curious and at worst suspicious when, 12 months ago, the contract for OCCS was awarded to a law firm. Through a chance meeting - isn’t it always? - my…READ MORE -
May 18th 2015
First Year Success at the Optical Consumer Complaints Service
Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.READ MORE -
May 18th 2015
OCCS in the Press
The Optical Consumer Complaints Service (OCCS) has posted positive results, resolving 98.4% of the complaints it has received to date, with high levels of user satisfaction. The findings of the service’s 2014–2016 activity were presented at a…READ MORE -
January 12th 2015
Helping Practitioners to Prevent Complaints Arising - Watch Our Short Guides
The OCCS produce regular video guides for practitioners and consumers to help avoid complaints arising or escalating. Our short guides give insight on commonly occurring complaints and also practical steps to take to avoid complaints in…READ MORE -
January 9th 2015
Watch: What to Do if You Have a Complaint About an Optician
The OCCS have produced several short video guides for consumers to explain how to raise your concerns with your optician. Some of us are worried about making a complaint, and others appreciate guidance on how…READ MORE -
December 16th 2014
Do You Have a Question About your Optician or the Care You Have Received?
Our updated 'Ask a Question' section provides useful information from consumers (patients) and practitioners (opticians).READ MORE -
December 9th 2014
CQC report Published this Month Sets Out Findings on NHS Complaints
"Complaints Matter" is a report published by the Care Quality Commission, following their review into complaints in healthcare. The review has found evidence of good practice, but highlights the need to ensure people know how…READ MORE -
November 7th 2014
OCCS Attends the 212th GOC Council Meeting
On Wednesday 12th November 2014, Jennie Jones and Fiona Spinks of the Optical Consumer Complaints Service (OCCS) attended the 212th meeting of the General Optical CouncilREAD MORE