Top 5 Strategies for Effectively Managing Complaints
Much as it might not be desirable, in healthcare, handling complaints is an inevitable part of business. Whilst inevitable, research and experience has taught us that if they are managed effectively, complaints can be resolved…
Glaucoma, often referred to as the "silent thief of sight," is a progressive eye condition that can lead to irreversible vision loss if left untreated. As one of the leading causes of blindness worldwide, it's…
Bringing the Benefits of Mediation to Everyday Life
Mediation is a process designed to facilitate communication and resolve conflicts amicably, allowing parties involved to find mutually acceptable solutions. While mediation is often associated with formal dispute resolution, the principles and behaviours learned during…
World Cancer Day - The Importance of Regular Eye Check Ups
World Cancer Day is an international day marked on 4 February to raise awareness of cancer and to encourage its prevention, detection, and treatment. World Cancer Day is led by the Union for International Cancer…
Looking Towards the New Year: Top Tips to Keep Your Eyes Healthy
As we approach a new year, it's the perfect time to reflect on our health and wellness goals. One often overlooked aspect of our well-being is our eye health. To ensure you start the new…
As a period of time that will likely be best remembered as a transitory phase that took the public from “social distancing” to the “cost-of-living crisis”, 2022-23 may well mark the beginning of what is…
The Power of Mindfulness in Mediation: A Path to Mutual Benefit
Mediation is a process that offers individuals and parties an opportunity to resolve conflicts or disputes through open communication and negotiation. While the goal is often to reach a mutually beneficial outcome, the path to…
Winter Eye Care: Protecting Your Vision in Cold Months
As the colder months of the year approach, it's essential to take extra care of your eyes to ensure they stay healthy and comfortable. Cold weather, common colds and drier air can all pose unique…
In the realms of conflict resolution, the potency of a genuine apology is often underestimated. Within mediation processes, especially in professional settings, recognizing the power an apology holds can be transformative for all parties involved.
The Dangers of Decorative Contact Lenses at Halloween
Halloween is synonymous with costumes, makeup, and accessories that transform us into fantastical characters, allowing us to embody something (or someone) entirely different for a night. One such accessory that has grown in popularity over…
What to Consider if You Purchase Spectacles Online
Recent reports coming to the OCCS have shown an increase in complaints from those purchasing glasses online from unregistered suppliers on the Web. It is understood that this trend in consumers purchasing online can be…
National Eye Health Week (NEHW) - The Link between Mental Health and Eye Health
This month celebrates National Eye Health Week 2023 which looks at ways we can all improve our eye health. The organisers of National Eye Health Week (NEHW) are urging everyone in optics to get behind…