January 9th 2015

Watch: What to Do if You Have a Complaint About an Optician

The OCCS have produced several short video guides for consumers to explain how to raise your concerns with your optician. Some of us are worried about making a complaint, and others appreciate guidance on how to ensure their complaint is made constructively.

The short video guides explain what to do initially and also how to contact us if the optician and the practice have not been able to resolve your concerns.

You can also call us if you would like to speak to one of our complaint mediators. 

July 2nd 2024

What Optical Professionals Can Learn from the OCCS Annual Report 2023-24

The Optical Consumer Complaints Service (OCCS) Annual Report for 2023-24 provides valuable insights that optical professionals can leverage to improve service delivery and patient satisfaction. Here are key takeaways from the report that can inform…
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July 2nd 2024

Trends and Insights from the Latest OCCS Annual Report

The Optical Consumer Complaints Service (OCCS) Annual Report for 2023-24 highlights several significant trends that provide valuable insights into the state of the optical sector and consumer experiences over the past year. Here are the…
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June 26th 2024

Optical Consumer Complaints Service (OCCS) Annual Report 2023-24 Highlights Growth and Innovation

The Optical Consumer Complaints Service (OCCS) has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaint resolution within the optical sector.
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