October 13th 2017

OCCS Articles in Optometry Today

What I Have Learned

Optical Consumer Complaints Society head, Jennie Jones, shares her customer service insight with OT

The workload of the Optical Consumer Complaints Service (OCCS) has increased by 45% in the past year. OT talks with Jennie Jones about the activity seen at the OCCS and common themes in its caseload.

The Workshop: Dealing with a Complaint

OT poses a monthly scenario from a practitioner. This month we look at dealing with customer complaints in practice.

July 8th 2025

Fact Sheet - Optical Wear When Travelling

Getting ready for your summer holiday? The OCCS share some important facts about travelling with your optical wear.

July 8th 2025

Meet the Team - Dawn Slocombe

Dawn joined the OCCS in August 2015 as a Resolution Manager following 31 years experience within the optical sector spanning from receptionist, optical advisor, assistant manager, manager, and regional manager’s assistant.

July 8th 2025

Dispensing Support Guide for Practices

In the UK as spectacles are classified as a bespoke item, there is no right to cancel following a consumer placing their order; they would be reliant on the practice’s goodwill or any internal policies…