October 13th 2017

OCCS Articles in Optometry Today

What I Have Learned

Optical Consumer Complaints Society head, Jennie Jones, shares her customer service insight with OT

The workload of the Optical Consumer Complaints Service (OCCS) has increased by 45% in the past year. OT talks with Jennie Jones about the activity seen at the OCCS and common themes in its caseload.

The Workshop: Dealing with a Complaint

OT poses a monthly scenario from a practitioner. This month we look at dealing with customer complaints in practice.

March 4th 2025

Workplace Eye Wellness Month

Highlighting the need for eye health in all job settings, March welcomes Workplace Eye Wellness Month. Drawing attention to the different risks workers face.

March 4th 2025

Save Your Vision Month

Save Your Vision Month in March is a reminder to take a look at what you are doing to protect your eyesight. Here are 5 top tips for protecting your eyesight:

July 2nd 2024

What Optical Professionals Can Learn from the OCCS Annual Report 2023-24

The Optical Consumer Complaints Service (OCCS) Annual Report for 2023-24 provides valuable insights that optical professionals can leverage to improve service delivery and patient satisfaction. Here are key takeaways from the report that can inform…