June 2nd 2014

“Impressed” & “Highly recommended”…Some of the Feedback on OCCS

Since 1 April 2014, the Optical Consumer Complaints Service has been requesting feedback from consumers and optical professional.

Jennie Jones heads the service and commented: “The aim is to mediate a quick and fair resolution and I am pleased to hear that those coming to the service are impressed and feel we have helped. I am proud to hear that those using the service are ‘very satisfied’ and appreciate our quick communication by email and phone“.

July 2nd 2024

What Optical Professionals Can Learn from the OCCS Annual Report 2023-24

The Optical Consumer Complaints Service (OCCS) Annual Report for 2023-24 provides valuable insights that optical professionals can leverage to improve service delivery and patient satisfaction. Here are key takeaways from the report that can inform…

July 2nd 2024

Trends and Insights from the Latest OCCS Annual Report

The Optical Consumer Complaints Service (OCCS) Annual Report for 2023-24 highlights several significant trends that provide valuable insights into the state of the optical sector and consumer experiences over the past year. Here are the…

June 26th 2024

Optical Consumer Complaints Service (OCCS) Annual Report 2023-24 Highlights Growth and Innovation

The Optical Consumer Complaints Service (OCCS) has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaint resolution within the optical sector.