May 18th 2015

First Year Success at the Optical Consumer Complaints Service

Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.

As reported in Optometry Today Positive performance from the OCCS, the OCCS has resolved over 98% of enquiries received, and helped over 600 consumers and practitioners to find a resolution to a consumer complaint.

For full details please see our publication “Customer Care at the heart of Optics“

March 4th 2025

Workplace Eye Wellness Month

Highlighting the need for eye health in all job settings, March welcomes Workplace Eye Wellness Month. Drawing attention to the different risks workers face.

March 4th 2025

Save Your Vision Month

Save Your Vision Month in March is a reminder to take a look at what you are doing to protect your eyesight. Here are 5 top tips for protecting your eyesight:

July 2nd 2024

What Optical Professionals Can Learn from the OCCS Annual Report 2023-24

The Optical Consumer Complaints Service (OCCS) Annual Report for 2023-24 provides valuable insights that optical professionals can leverage to improve service delivery and patient satisfaction. Here are key takeaways from the report that can inform…