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Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.
As reported in Optometry Today Positive performance from the OCCS, the OCCS has resolved over 98% of enquiries received, and helped over 600 consumers and practitioners to find a resolution to a consumer complaint.