May 18th 2015

First Year Success at the Optical Consumer Complaints Service

Following release of the 2014-15 report at the General Optical Council meeting on 13. May 2015, the OCCS are proud to share details of the complaints resolution activity in 2014-15.

As reported in Optometry Today Positive performance from the OCCS, the OCCS has resolved over 98% of enquiries received, and helped over 600 consumers and practitioners to find a resolution to a consumer complaint.

For full details please see our publication “Customer Care at the heart of Optics“

July 2nd 2024

What Optical Professionals Can Learn from the OCCS Annual Report 2023-24

The Optical Consumer Complaints Service (OCCS) Annual Report for 2023-24 provides valuable insights that optical professionals can leverage to improve service delivery and patient satisfaction. Here are key takeaways from the report that can inform…

July 2nd 2024

Trends and Insights from the Latest OCCS Annual Report

The Optical Consumer Complaints Service (OCCS) Annual Report for 2023-24 highlights several significant trends that provide valuable insights into the state of the optical sector and consumer experiences over the past year. Here are the…

June 26th 2024

Optical Consumer Complaints Service (OCCS) Annual Report 2023-24 Highlights Growth and Innovation

The Optical Consumer Complaints Service (OCCS) has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaint resolution within the optical sector.