Nockolds has delivered the Optical Consumer Complaints Service (OCCS) since April 2014, and over that period, has developed a highly effective complaint resolution support for consumers and optical practices. The Nockolds team combine dispute resolution with regulatory and clinical understanding to provide parties with a compassionate, accessible and effective process and pathway to resolving and learning from optical consumer complaints.

The OCCS is an Approved Alternative Dispute Resolution (ADR) Body (Trading Standards) which means the process and approach of the OCCS is reviewed by the Chartered Trading Standards Institute (CTSI) to ensure it is delivering impartial, effective and fair complaint resolution for both consumers and optical practices.

Underpinning this is a commitment to excellent customer service and continuous improvement, which sits at the heart of the Nockolds culture. Having been one of the earliest law firms to obtain the Law Society Lexcel quality standard accreditation over 15 years ago and building on this to obtain Gold Standard Investors in People, consumer care is at the heart of our business. Nockolds understands the expectations of consumers and the challenges of the professions delivering a service in a regulated sector. A well-established background in clinical negligence work and mediation enables us to offer this holistic independent service to benefit both consumer and members of the profession. Nockolds is a long established professional legal practice with roots tracing back to 1831. Since that time the firm has continued to grow and adapt with society to become an award-winning and recommended law firm. The firm has expanded as a business according to the wishes of the clients and Nockolds is proud to work locally, nationally and internationally from its base in Bishop’s Stortford and its offices in the City of London and Spain.

Meet the team