October 23rd 2014

OCCS Meeting with Optical Professionals at National Optical Conference

Jennie Jones, Fiona Spinks and Richard Edwards of the OCCS are attending the National Optical Conference, today in Birmingham to meet with optical professionals. In addition to attending the conference presentations on the future of optics and the role of opticians as primary health care providers, the team are inviting practitioners to come and discuss the industry’s, and their own approach to consumer complaints. By engaging with optometrists and dispensing opticians, the service can share insight into complaints handling by practices and give advice on resolving complaints. The team are also happy to explain the mediation process used by the OCCS which in over 96% of complaints concluded has helped the consumer and practitioner to find an agreeable resolution.

If you are attending the NOC and would like to speak to OCCS, please visit us at stand 24 or contact Jennie at jennie.jones@opticalcomplaints.co.uk.

July 2nd 2024

What Optical Professionals Can Learn from the OCCS Annual Report 2023-24

The Optical Consumer Complaints Service (OCCS) Annual Report for 2023-24 provides valuable insights that optical professionals can leverage to improve service delivery and patient satisfaction. Here are key takeaways from the report that can inform…

July 2nd 2024

Trends and Insights from the Latest OCCS Annual Report

The Optical Consumer Complaints Service (OCCS) Annual Report for 2023-24 highlights several significant trends that provide valuable insights into the state of the optical sector and consumer experiences over the past year. Here are the…

June 26th 2024

Optical Consumer Complaints Service (OCCS) Annual Report 2023-24 Highlights Growth and Innovation

The Optical Consumer Complaints Service (OCCS) has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaint resolution within the optical sector.