MENU
Welcome to the Optical Consumer Complaints Service (OCCS)
The Optical Consumer Complaints Service (OCCS) is an independent and free mediation service for consumers (patients) of optical care and the professionals providing that care. The service is funded by the General Optical Council who regulate opticians, optometrists and dispensing opticians.
All opticians and optometry practices will have their own internal complaints procedure to deal with any complaints raised by consumers. Most concerns are normally resolved informally. If a consumer and the optical practice cannot resolve the complaint within the practice, the Optical Consumer Complaints Service is here to help by offering mediation to find a resolution acceptable to both.
The service is provided by Nockolds, meaning that it is completely impartial and therefore each complaint is considered fairly and importantly for everyone involved, efficiently so that you can move on.
All opticians and optometry practices will have their own internal complaints procedure to deal with any complaints raised by consumers. Most concerns are normally resolved informally. If a consumer and the optical practice cannot resolve the complaint within the practice, the Optical Consumer Complaints Service is here to help by offering mediation to find a resolution acceptable to both.
The service is provided by Nockolds, meaning that it is completely impartial and therefore each complaint is considered fairly and importantly for everyone involved, efficiently so that you can move on.
Latest Articles
March 4th 2025
Workplace Eye Wellness Month
Highlighting the need for eye health in all job settings, March welcomes Workplace Eye Wellness Month. Drawing attention to the different risks workers face.
READ MORE
March 4th 2025
Save Your Vision Month
Save Your Vision Month in March is a reminder to take a look at what you are doing to protect your eyesight. Here are 5 top tips for protecting your eyesight:
READ MORE
July 2nd 2024
What Optical Professionals Can Learn from the OCCS Annual Report 2023-24
The Optical Consumer Complaints Service (OCCS) Annual Report for 2023-24 provides valuable insights that optical professionals can leverage to improve service delivery and patient satisfaction. Here are key takeaways from the report that can inform…
READ MORE
We are delighted that
The OCCS is seen as an effective and useful service
